Effective date: 01.11.2024.
1. Refund Eligibility
To be eligible for a refund on digital products, please note the following:
1) Refund requests must be submitted within 60 days from the purchase date.
2) To qualify, customers must provide proof of following our guide, along with all required documents listed in the checklist we provided.
2. Refund Process
To initiate a refund, contact us at [email protected]. Once we receive your refund request with all necessary proof, refunds will be processed via your original payment method within 14 days.
3. Non-Refundable Items
Products are refundable if criteria are met; however, any product marked as “final sale” is exempt from refunds, regardless of eligibility criteria.
4. Late or Missing Refunds
If you haven’t received your refund within 14 daysof approval, please check with your payment provider. If you need further assistance, contact us at katherine@contact.